Terms of Purchase

Effective Date: November 3, 2026

Introduction

Welcome to delniva.

delniva is operated by Quanzhou Fengze District Leijing Trading Co., Ltd. These Terms of Purchase govern the terms and conditions applicable to orders placed through https://delniva.com/.

By placing an order, you acknowledge that you have reviewed these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please review the information below before completing your purchase.

1. Customer Requirements

When placing an order through delniva, you confirm that:

• You have the legal capacity to enter into a purchase agreement under the laws applicable to you.

• The information you provide during checkout is accurate, current, and complete.

• Your purchase and use of our products comply with applicable laws.

• If you provide personal or delivery information relating to another individual, you confirm that you are authorized to provide that information.

We may retain order records, transaction information, and customer communications when reasonably necessary for order administration, customer support, security, recordkeeping, and legal compliance, as described in our Privacy Policy.

2. Personal Data and Payment Processing

Personal information submitted during the purchasing process is handled in accordance with our Privacy Policy.

Payments are processed through the payment service providers made available at checkout. Payment processing may be subject to the relevant provider's terms, conditions, and privacy practices.

Information necessary to complete a purchase may be used to:

• Process and manage your order;

• Verify and complete payment transactions;

• Prepare and arrange delivery;

• Provide order-related customer support;

• Maintain appropriate transaction and business records;

• Meet applicable legal and regulatory obligations.

For more information about the collection, use, storage, and disclosure of personal information, please review our Privacy Policy.

3. Order Verification and Acceptance

Orders submitted through our Website are subject to review and acceptance. An automated order acknowledgment confirms receipt of your order request but does not, by itself, confirm final acceptance or shipment.

We may review, delay, or decline an order where reasonably necessary, including in circumstances involving:

• Suspected fraudulent or unauthorized transactions;

• Material pricing or product information errors;

• Insufficient product availability;

• Payment authorization or verification issues;

• Unusual purchasing activity that requires further review.

We may request information reasonably necessary to verify an order before processing or shipment.

If we cancel an order after payment has been collected, we will notify you and refund the amount paid for the cancelled order or items, including applicable shipping charges associated with the cancellation, as required by applicable law and our published policies.

4. Product Descriptions and Images

We make reasonable efforts to present product descriptions, photographs, colors, measurements, and specifications accurately.

Our product range focuses on kitchen products and household kitchen supplies designed to provide practical functionality and convenience for everyday cooking and kitchen activities.

Product information may include material descriptions, dimensions, features, care instructions, and intended uses where applicable.

Minor differences in appearance may occur because of screen settings, lighting, photography, or normal manufacturing variations.

If a product you receive is defective, incorrect, incomplete, or materially different from its description, please contact our customer support team. We will review the issue in accordance with our Return & Refund Policy and applicable law.

Nothing in this section limits your rights regarding defective, incorrect, or misdescribed products.

5. Prices, Promotions, and Corrections

We make reasonable efforts to keep product prices, promotions, and purchase information accurate.

Occasionally, errors may occur due to technical issues, system updates, or incorrect information.

If a material pricing or product information error affects an order, we may contact you to explain the issue and discuss the available options. Where cancellation is appropriate and permitted by applicable law, we will notify you and issue any required refund.

Product prices, promotions, and availability may change from time to time. Such changes do not retroactively alter the agreed price of an accepted order, except where permitted or required by applicable law.

The total amount payable, including applicable shipping charges and any taxes collected at checkout, will be displayed before you complete payment.

6. Product Availability and Delivery

Product availability may change as orders are placed and inventory is updated.

Orders are generally processed within 1–5 business days after payment confirmation. Processing time is separate from shipping transit time.

We currently ship to addresses within the United States only.

Shipping Fees and Estimated Delivery Times

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery
Standard Shipping	Below $39.00 USD	$2.99 USD	10–20 business days after dispatch
Free Standard Shipping	$39.00 USD or more	Free	10–20 business days after dispatch
Express Shipping	Eligible order amounts	$6.99 USD	5–10 business days after dispatch

Free shipping applies to qualifying Standard Shipping orders. Express Shipping remains a paid option, including for orders of $39.00 USD or more.

Available shipping methods and applicable charges will be displayed at checkout before payment is completed.

Business days exclude weekends and public holidays. Delivery times are estimates, not guaranteed arrival dates. Actual delivery may be affected by carrier operations, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If an ordered item becomes unavailable, we will contact you regarding an appropriate resolution. We will not substitute a different item without your agreement. If an item is cancelled after payment, we will issue any applicable refund.

If your shipment is delayed or appears to be lost, please contact service@delniva.com with your order number so we can investigate and assist.

For additional information, please review our Shipping Policy.

7. Order Information and Customer Responsibility

Customers are responsible for reviewing their order details before completing payment.

Please verify the following information:

• Product selection and quantity;

• Shipping address;

• Contact information;

• Billing information;

• Available payment details.

If you discover an error, please contact service@delniva.com as soon as possible.

We will make reasonable efforts to assist with order changes before shipment. However, changes cannot be guaranteed once an order has progressed through processing or fulfillment.

Any request to change or cancel an order will be handled according to its current status, our published policies, and applicable law.

8. Cancellations, Returns, and Refunds

Order Cancellation

If you wish to cancel an order, please contact service@delniva.com as soon as possible and include your order number.

Cancellation requests are subject to the order's current processing and fulfillment status. We will make reasonable efforts to accommodate eligible requests, but a cancellation may not be possible once an order has been dispatched.

If we successfully cancel your entire order before shipment, we will refund the amount paid, including applicable shipping charges, to the original payment method.

Orders that have already shipped generally follow the return process after delivery, subject to applicable law and our Return & Refund Policy.

180-Day Free Returns

Eligible United States orders may be returned within 180 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

Our 180-day free return service applies to eligible orders regardless of whether the customer selected Free Standard Shipping, paid Standard Shipping, or Express Shipping.

For personal-preference or change-of-mind returns, products should be unused and in their original condition, with original packaging, accessories, and included materials where applicable. Valid proof of purchase, such as an order number, is required.

If an item is defective, damaged, incorrect, incomplete, or materially different from its description, please contact us so we can review the issue separately. The condition requirements for personal-preference returns do not remove your rights regarding qualifying product issues.

Please contact us before returning an item. We will provide the appropriate return instructions and a prepaid return label or another return shipping arrangement paid for by delniva.

Do not send a return to our business registration address unless our customer support team specifically instructs you to do so.

We do not charge restocking fees for eligible returns.

Refund Amounts and Processing Times

For eligible returns, refunds include the amount paid for the returned items and applicable taxes.

For personal-preference returns, original outbound shipping charges are generally not refundable once the delivery service has been provided, except where required by applicable law. Eligible return shipping remains free under our return policy.

If a return results from our fulfillment error or a qualifying product defect, we will refund applicable original shipping charges attributable to the affected items as required by our policies and applicable law.

Approved refunds are issued to the original payment method unless otherwise required by law or agreed through an appropriate process.

Return refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Approved cancellations and refunds that do not require a return are generally processed within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the refund to your account.

Please review our Return & Refund Policy for complete eligibility requirements and procedures. Nothing in these Terms excludes or limits mandatory consumer rights.

9. Customer Support

If you have questions about an order, payment, shipment, cancellation, return, or refund, please contact us using the information provided below.

Customer Service Email:
service@delniva.com

Customer Service Phone:
+86 595 2266 0206

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps us locate the relevant order information and assist you more efficiently.

Please do not include your account password or full payment card details in customer support communications.

10. Business Information

Brand Name:
delniva

Company Name:
Quanzhou Fengze District Leijing Trading Co., Ltd.

Business Type:
Trading Company

Business Category:
Kitchen Products and Household Kitchen Supplies

Website:
https://delniva.com/

Business Address:
Please refer to the company's registered business address.

Customer Service Email:
service@delniva.com

Customer Service Phone:
+86 595 2266 0206

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

delniva is a brand owned and operated by Quanzhou Fengze District Leijing Trading Co., Ltd.