Contact Us
Contact Us
Supporting Your Shopping Experience
Welcome to delniva.
delniva is owned and operated by Quanzhou Fengze District Leijing Trading Co., Ltd. We oversee the operations of delniva.com, including order management, customer communication, shipping coordination, returns, refunds, and after-sales support.
Our goal is to provide a straightforward and convenient shopping experience through clear product information, transparent policies, and responsive customer service.
We specialize in kitchen products designed to bring convenience, functionality, and practicality to everyday cooking and home routines.
Whether you have questions about a product, need an update on your order, have concerns about a payment, or require assistance after delivery, our customer support team is here to help.
We value customer feedback and use it to improve our store and services.
Contact Our Team
If you need assistance with a product, order, shipment, return, refund, or other purchase-related matter, please contact our customer support team using the information below.
Customer Service Email:
service@delniva.com
Customer Service Phone:
+86 595 2266 0206
When contacting us about an existing order, please include your order number, the email address used during checkout, and a brief description of your question or request. Please do not include your password or full payment card details.
Providing the relevant order information helps us locate your order and assist you more efficiently.
Customer Support Hours
Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)
We aim to respond to inquiries as promptly as possible during our customer service hours. Response times may vary during public holidays, promotional events, or periods of increased inquiries.
We appreciate your patience while our team reviews your request.
Company Information
Brand Name:
delniva
Company Name:
Quanzhou Fengze District Leijing Trading Co., Ltd.
Business Type:
Trading Company
Business Category:
Kitchen Products and Household Kitchen Supplies
Website:
https://delniva.com/
Business Address:
[Insert the registered business address shown on the company's business license.]
Customer Service Email:
service@delniva.com
Customer Service Phone:
+86 595 2266 0206
delniva is a brand owned and operated by Quanzhou Fengze District Leijing Trading Co., Ltd.
Returns and Refunds
If you would like to return an item or request a refund, please contact our customer support team before sending any products back.
Our team will review your request and provide the applicable return instructions, authorized return address, and information about return shipping arrangements in accordance with our Return & Refund Policy.
Please do not send returned products to our business registration address unless our support team specifically instructs you to do so.
The authorized return address may differ from our registered business address.
For details about return eligibility, return shipping costs, refund conditions, and processing times, please review our Return & Refund Policy.
Shipping and Order Assistance
If you have questions about order processing, shipping arrangements, tracking information, or delivery status, please contact us by email or phone.
For information about shipping methods, estimated delivery times, order processing, and applicable shipping charges, please refer to our Shipping Policy.
We will review your inquiry and provide assistance based on your order information and the applicable store policies.
Privacy and Customer Information
When contacting our customer support team, please provide only the information necessary to help us handle your inquiry.
Information submitted through customer support will be handled in accordance with our Privacy Policy.
For details about how personal information is collected, used, and protected, please review our Privacy Policy.
Thank you for choosing delniva. We appreciate your trust and look forward to assisting you.